The desktop service interaction device is a comprehensive customer satisfaction tool designed to operate in two distinct ways. When facing customers, it encourages them to learn more about the employee and Mercedes-Benz’s commitment to exceptional customer service.

On the employee-facing side, the device provides helpful tips and valuable insights into customer engagement, along with reminders about monthly Customer Satisfaction Index (CSI) measures. Additionally, it includes a calendar feature to help employees stay organized and maintain high performance.